Terms and Conditions
Section 1: Introduction
Section 2: Ordering
2.1. By placing an order through our Platform, you enter into an agreement with the Provider with respect to the processing of that order. If you are paying online, the Provider is also responsible for any returns or refunds in accordance with the Provider’s return or refund policy. The Provider is responsible for the preparation and quality of your order. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are from your own credit or debit card and that you have sufficient funds to make the payment.
2.2. Meals purchased from the Platform are intended for your use only and you warrant that any Meals purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Meals.
2.3. When ordering from the Platform you may be required to provide a phone number and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
2.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Platform.
2.5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order through our Platform, we will send you an email to confirm whether the order is accepted or declined.
2.6. If the ordered Meal and delivery capacity is available, the Provider will accept and confirm the order. If the details of the order are correct, the order will be confirmed by text message (SMS) or email if an email address is provided.
2.7. The confirmation message will cover the delivery details specified by the Provider.
2.8. If the Meals are not available or if there is no delivery capacity, we will also let you know by email, SMS or phone call.
Section 3: Prices and Payment
3.1. Any transaction for the supply of Meals from the Products is between you and the Provider. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
3.2. All prices listed on the Platform are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax. We also reserve the right to alter the Meals available for sale on the Products and to stop listing certain Meals.
3.3. All prices listed on the Platform by the Provider reflect the price that the Provider charges at the time of listing. We give great care to keep them up to date and reserve the right to alter these in the future.
3.4. The total price for Meals ordered, including other charges, will be displayed on the Platform when you place your order. Full payment must be made for all Meals ordered. Payment can be made in cash or by online payment.
3.5. If you choose online payment, you must pay for your order at the time that you submit the order on the Platform. To ensure that payment online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
Section 4: Delivery
4.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Meals will be delivered to the address designated by you at the time of ordering.
4.2. In the case that delivery is done by the Provider or a third-party delivery partner assigned by the Provider, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by the Provider in either case. However, we will not be liable for any loss caused to you by delivering late. In case of a late delivery, the delivery charge will neither be voided nor refunded by the Provider.
4.3. All risk in the Meals shall pass to you upon delivery.
4.4. If you fail to accept delivery of Meals at the time they are ready for delivery, or we are unable to deliver at the specified time due to your failure to provide appropriate and accurate instructions, or authorizations, then such Meals shall be deemed to have been delivered to you and all risk and responsibility in relation to such Meals shall pass to you. Any storage, insurance, and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
4.5. Please note that it might not be possible for the Provider to deliver to some locations. If this is the case, the Provider will inform you by using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
4.6 Please be noted that Tax Invoice can be issued 2 weeks after the delivered date. According to the number of customers who request for Tax Invoice, it might affect the delay 1-2 weeks. Please be noted that the receipt will be required by the company to issue the Tax invoice. Kindly refer to the e-receipt sent to your e-mail for proof of purchase. Delays might be caused depending on the duration required by the postal service. After 1 month of delivered date, if you have not received the Tax Invoice, kindly contact us.
Section 5: Pickups
5.1 Pickup periods quoted at the time of ordering are approximate only and may vary.
5.2 It shall be your sole responsibility to proceed to your order pickups. The Provider shall not be liable for any failure in the order pickups due to error in the pickup location and/or time at the time of order submission.
Section 6: Cancellation & Refund Policy
6.1. You can cancel or amend your order at any time by contacting us, but there are limitations on when changes or cancellations to orders can be made. Your order begins processing almost immediately after you checkout. During this processing time it may be possible to cancel your order, but the Provider reserves the right to refuse cancellation or refund at any point in the processing period.
6.2. The Provider may provide you with a refund in certain circumstances and in accordance with the Provider’s refund policy. Refunds will be made only through credit card payments. Refunds will be made only if the cancellation is made within 15 minutes of receiving order completion confirmation by SMS. The purchases which are applicable for refund will take 7-14 days for refund confirmation with the merchant's bank. The designated bank will be responsible for the payment and could take 15-30 days after refund approval. Notwithstanding the foregoing, refunds are not given to food already consumed and will be subject to the Provider's discretion. If you are not satisfied with your order, please contact us.
Section 7: Limitation of Liability
7.1. Great care has been taken to ensure that the information available on the Platform is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Platform will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Platform and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
7.2. By accepting these T&C, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any Meals from the Provider.
7.3. We disclaim any and all liability to you for the supply of Meals to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Meals. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
7.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Platform.
7.5. We shall not be held liable for any failure or delay in delivering Meals where such failure or delay arise as a result of an event of Force Majeure.
7.6. The Meals delivered by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Platform or for any products or services purchased from us.
7.7. In the event the Provider has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, the Provider may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, the Provider reserves the right to seek compensation from any and all violators.
7.8. Offers in the Platform are subject to the Provider's discretion and may be withdrawn at any time and without notice.
Section 8: General
8.1. All prices are in Thai Baht. VAT is included where indicated.
8.2. We may subcontract any part or parts of the services that we provide to you from time to time and we may assign or novate any part or parts of our rights under these T&C without your consent or any requirement to notify you.
8.3. We may alter or vary the T&C at any time without your consent or any requirement to notify you.
8.4. By using this Platform, you agree not to collect or harvest any personally identifiable information from the Platform, use communication systems provided by the Platform for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Platform with respect to their submissions to the Platform, or publish or distribute any vouchers or codes in connection with the Platform, or scrape or hack the Platform.
8.6. If any terms or conditions of our T&C shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such terms or conditions shall be deemed to be deleted and the remainder of the T&C shall continue in force without such terms or conditions.
8.7. This T&C shall be governed by and construed in accordance with the laws of Thailand. The parties hereto submit to the exclusive jurisdiction of the courts of Thailand.
8.8. All dealings, correspondence and contacts between us shall be made or conducted in the English language.